Straight from the Tap

Repairs to Main May Affect Some East Side Customers; Water is Safe

As we work to make scheduled repairs to a 48 inch transmission main on Fairmount Boulevard, we will be serving some of our 2nd high service area customers from a different main. This change in flow pattern may cause some discoloration in your water, but rest assured, your water is safe to drink and use as normal.

Cleveland Water Celebrates 100th Anniversary of Historic Rescue by Garrett Morgan

On behalf of the City of Cleveland, Mayor Frank G. Jackson offers a Proclamation today, July 25, 2016, to commemorate the 100th Anniversary of a Historic Rescue by Garrett Morgan and volunteers during the construction of Crib number 5 on this day in 1916. The proclamation also highlights the tunnelers who laid the groundwork for our water service today.

An excerpt from today’s commemoration event at the Garrett A. Morgan Water Treatment Plant:

Cleveland Public Utilities’ Customer Service Parking Area Closed during the RNC

Customer Service Center to remain open

Begining Friday, July 15, the customer service parking area located outside of 1201 Lakeside Avenue will be closed for the duration of the RNC.

In addition to our customer service parking area being closed:

● Lakeside Avenue will be closed to parking at any meter or other designated parking area

    on the street.

● East 12th will also be closed to parking from Lakeside Avenue to St. Clair.

Celebrating the 100th Anniversary of a Historic Rescue by Garrett Morgan

 

Please join us as we commemorate the 100th Anniversary of a Historic Rescue By Garrett A Morgan and the workers who laid the groundwork for our water service today. FREE TO ALL.

Just Do It.

 

Learn How You Can Save Before You Fill Your Pool

Now that summer seems to have actually made it to Northeast Ohio, you’re probably getting your pool ready as quickly as possible in order to stay cool. In case you didn’t already know, Cleveland Water allows customers to fill pools from a hydrant in order to help save money.

To fill your pool using a hydrant, you’ll need to obtain a hydrant permit by presenting the following items to our Permits and Sales Department:

     •  The address of the hydrant or the address of the dwelling closest to the hydrant,

Cleveland Public Utilities’ Customer Service Parking Area Closed During Police Memorial Parade

Customer Servie Center to remain open

On Friday, May 20, the customer service parking area located outside of 1201 Lakeside Avenue will be closed from 9 am to 2 pm due to the Police Memorial Parade.  The Cleveland Public Utilities’ Customer Service Center will remain open to those wishing to pay Cleveland Water, Cleveland Public Power (CPP) and Northeast Ohio Regional Sewer District (NEORSD) bills and pedestrian traffic will not be affected. For customer convenience, bills may also be paid and services rendered via the following:

Dinner Table Topic: Infrastructure Matters

As we went around the dinner table discussing our upcoming week, I shared with my family that I would be helping to inform our customers about infrastructure in honor of Infrastructure Week May 16–23, 2016. My daughter asked, “What is infrastructure?”

I initially tried to explain it using the on-line dictionary definition, that infrastructure is the basic physical and organizational structures and facilities needed for the operation of a society or enterprise, to which my daughter followed up with, “Oh, you mean like roads, bridges and airports?”

Smart Investment Means Smart Service for Our Customers

At Cleveland Water, we work hard to make smart investments in our technology, our infrastructure and our people because we know that ultimately means better service for you. In the last five years, Cleveland Water has undergone a systematic upgrade, investing not only to improve our system, but our service as well. In 2012, we began a major initiative that would transform the way we do business and significantly enhance the quality of our customer service efforts. Since then we have seen a major shift in the amount and types of calls received by our Customer Service Call Center.

Why Crown Water Treatment Plant for our National Drinking Water Week Open House this Saturday?

Our Crown Water Treatment Plant is located in Westlake, Ohio -- a western suburb of Cleveland -- making it the only Cleveland water treatment plant not located in the city of Cleveland. The plant was first put into service in 1958 and pumps an average of 41.5 million gallons of water a day to the residents and businesses of Cleveland’s Westside, including its Western and Southwestern suburbs.

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