Submitted by CWDadmin on Sat, 12/03/2016 - 14:48
Issued: 12/3/16 at 2pm
Area Affected: From Chagrin Boulevard south to Aurora Road/Solon Road, Northfield Center Road east to the Chagrin River (see map)
Communities Affected: Portions of Moreland Hills, Woodmere, Orange, Highland Hills, Warrensville Heights, North Randall, Beachwood, Bedford Heights, Solon and Bentleyville.
Cleveland, OH -
A precautionary boil water advisory has been issued until further notice for a part of Cleveland Water's Third High Service Area
. Customers in the affected area should bring all water used for drinking, cooking, making ice, brushing teeth, or washing dishes to a rolling boil for 1-3 minutes before using.
Submitted by CWDadmin on Wed, 11/30/2016 - 12:21
Cleveland Water is working to resolve reports of discoloration in the water for some eastside suburban communities. These include Beachwood, Garfield Heights, Highland Heights, Lyndhurst, Maple Heights, Mayfield Heights, Moreland Hills, Pepper Pike, Shaker Heights, South Euclid, Warrensville, and Woodmere.
The water is safe to drink and use as normal. However, customers who experience discoloration should refrain from doing laundry since it may stain clothing. THERE IS NO BOIL ALERT IN EFFECT.
Submitted by CWDadmin on Tue, 11/29/2016 - 18:30
As Cleveland Water makes system repairs in the Richmond Heights area, customers may experience some discoloration in their water. The water is safe to drink and use as normal.
We have dispatched crews to flush hydrants in the area to help minimize the impact. We apologize for any inconvenience and will work to complete repairs as soon as possible.
Submitted by CWDadmin on Mon, 11/28/2016 - 15:26
Recently, risks associated with lead in drinking water have been featured in several local news stories. While some of these reports have responsibly presented the facts, others have taken a more sensational approach, even providing inaccurate and misleading information. As a result, we thought it was a good time to remind all of our customers that the water we deliver to your home is safe, and that it meets and exceeds all Federal and State standards. Specific to lead, we have taken several actions to help protect you from exposure to high lead levels in drinking water.
Submitted by CWDadmin on Wed, 11/16/2016 - 17:08
This fall, more than 200 residents and business owners participated in community meetings about the transition of the City of Cleveland Heights to direct service with Cleveland Water. The meetings were held to offer information and give affected customers the opportunity to ask questions directly of our many subject matter experts.
Submitted by CWDadmin on Wed, 11/02/2016 - 13:06
The previously scheduled community meeting for residents of University Heights who currently receive water service from the City of Cleveland Heights has been moved to 6:30 p.m. this evening. The meeting will be held at the Donahue Auditorium in the Dolan Science Center at John Carroll University and will include a presentation by Cleveland Water Commissioner Alex Margevicius and an opportunity to ask questions about the transition to direct water service with us in January.
Submitted by CWDadmin on Fri, 10/14/2016 - 11:41
We’re already hearing this year’s winter season is going to be colder and snowier than last year. As we prepare ourselves with warmer layers and put the ice scrapers back in the car, remember, when temperatures drop your water pipes and meter are susceptible to freezing which can cause expensive, frustrating and unnecessary damage. Fortunately, it’s easier than you might think to protect your home and control your utility costs!
Submitted by CWDadmin on Wed, 10/12/2016 - 15:23
Lead was a common material used prior to the 1960s to establish connections between homes and the Cleveland Water System. These connections include a portion on private property for which the property owner is responsible and a portion for which the water system is responsible. In the nearly 70 communities Cleveland Water provides direct service to, the portion maintained by Cleveland Water is referred to as a cityside connection.
Submitted by CWDadmin on Tue, 10/11/2016 - 21:46
Our state-of-the-art water treatment process uses orthophosphate, an anti-corrosive that creates a thin layer of film which acts as a barrier on metal pipes and fixtures to prevent lead from leaching into the water. This protection works not only on Cleveland Water’s cityside connections but also on customer owned plumbing. As a result, Cleveland Water’s lead test results have declined by 88% since we started using it for treatment about 20 years ago.
Submitted by CWDadmin on Tue, 10/11/2016 - 17:50
Cleveland Water has launched a new search tool for customers. The Lead Connection Lookup provides customers with the ability to determine if their cityside connection is likely or unlikely made of lead. This new search tool is part of our ongoing efforts to educate customers about lead and provide them with information to protect their health and the communities we serve.