Payment Options

payment options

Cleveland Water offers a variety of ways to make payments on your account. You can now easily pay your bill by phone, online, mail, or in person.

  • Pay By Phone

    Make a payment with our automated system by calling (216) 446-6834. Please have your credit/debit card or bank account information ready when you call.

  • Pay Online

    Make a payment using a credit card (Visa, Mastercard, Discover, or American Express) or Bank Account (Checking or Savings) online by setting up an account with us at my.clevelandwater.com where you can view and pay your bill.

  • Pay By Mail

    Make a payment by mail with a personal check or money order, made payable to City of Cleveland. Write your account number on your check and mail your check and remittance slip in the envelope provided to:

    City of Cleveland
    Division of Water
    P.O. Box 94540
    Cleveland, Ohio 44101

  • Pay In Person

    Make a payment on your account by visiting our main office, located at:

    1201 Lakeside Avenue
    Cleveland, Ohio 44114


    Our front lobby is open Monday through Friday from 7:30 a.m. to 5:30 p.m. and on Saturday’s from 8:00 a.m. to 12:00 p.m. The Tenant Deposit Window is open from 7:30 a.m. - 4:30 p.m. Monday through Friday and from 8:00 a.m. to 12:00 p.m. on Saturdays (excluding holidays). Remember to bring your entire bill when paying in person. Please note that no cash payments can be accepted on Saturdays and if your water service has been disconnected, we cannot accept personal checks as payment to restore service during Saturday business hours.