Straight from the Tap

Water Main upgrade will temporarily affect Sassafras Drive customers in Parma but means less problems in the future

On Saturday, April 9th, Cleveland Water crews will begin a scheduled repair project in the City of Parma affecting a number of customers who live on, or near, Sassafras Drive. Affected customers were notified directly at their homes earlier this week.  

Tampering with Water Meters Not Worth the Costs, Affects Us All

We here at Cleveland Water understand that paying utility bills can be tough. In fact, we’ve worked hard to implement state-of-the-art tools like our Clear Reads Automatic Meter Reading system (AMR) to make protecting your home and controlling your utility costs as simple as possible; and, we look forward to our transition to monthly billing in 2017 to make the billing process even easier for our customers.

Celebrating our Employees on World Water Day

Today, the Office of Public Affairs organized a fun “water drop photo-op” in honor of World Water Day. This year's World Water Day theme is "Water and Jobs" and we're celebrating our employees for their continuous service and dedication today and everyday.

2015 Water Quality Report Now Available

At Cleveland Water, we know our drinking water is essential to the quality of life of more than 1.4 million people in 80 communities. That’s why we are committed to providing our customers with safe, high-quality, drinking water that is available at the turn of a tap any hour of the day.

Our water is constantly monitored and tested. In fact, Cleveland Water consistently exceeds the most stringent water quality standards mandated by Federal and State water regulations, and last year was no exception.

Cleveland Water Billing Made Simple

New monthly bills will make budgeting easier, help customers track usage and detect leaks sooner.

We have some exciting news to share with our customers. Beginning in January 2017, Cleveland Water will be transitioning our accounts from quarterly to monthly billing to help customers better manage their household budget, track their water usage and detect possible leaks sooner. Once the transition is completed, water meters will be read monthly, and all consumption and other related charges will be based on a monthly rate.

Alex Margevicius Appointed Commissioner of Water

Today, we are excited to announce the appointment of Alex Margevicius to Commissioner of Cleveland Water. Commissioner Margevicius was sworn in this afternoon by City of Cleveland Mayor Frank G. Jackson in the Red Room of Cleveland City Hall.

Discolored Water Notification for 2nd High Eastern Service Area

Water is safe to drink and use as normal.

Customers in the 2nd high eastern suburbs of Cleveland may experience discolored and/or cloudy water over the next 24 hours as we work to make scheduled repairs on a 42 inch transmission main serving the area.

There is no boil alert in effect. The water is safe to drink and use as normal.

Tips to Protect Your Home in the Winter

Some say that winter has finally arrived in Northeast Ohio as temperatures begin to drop again this week. In fact, we are expecting some of the coldest temps over the next week or so that we have had all season.

Now is the time to protect your home and your pocketbook from unnecessary frozen pipes or a burst water meter. It’s simple to do and doesn’t take much time. Watch our video below to learn more.

 

Your Safety is Our Top Priority

We know you care about your family and friends’ health and safety. We do too. At Cleveland Water, we know that access to a reliable supply of safe drinking water is critical to keeping the people you care about safe. That is why we work hard to make sure the water we deliver to the 1.4 million people who count on us meets and exceeds the highest standards for quality and safety.

Cleveland Water is Safe from Lead

At Cleveland Water, we take the potential risks associated with lead and copper – as well as many other contaminants – seriously. We have implemented thorough testing and treatment processes in order to reduce potential risks to our customers. We regularly collect and test about 300 water samples a day to ensure the water our customers receive exceeds all federal and state drinking standards.

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