The purpose of the Water Review Board is to provide a neutral forum to settle disputes concerning your water service. The Board is not an extension of the collections process. Instead, the Water Review Board acts as an objective third party in order to make unbiased decisions about your dispute based on the facts presented in each case.
This week, Cleveland Water submitted our lead cityside connection map and supporting documentation in accordance with Ohio House Bill 512 (HB512). The bill requires community water systems to identify and map areas known or likely to contain lead service lines. The maps will also assist Ohio EPA with ensuring proper lead and copper sampling is conducted in areas of lead service lines and proper notifications are made to customers.
At Cleveland Water, we work hard to provide safe, quality drinking water at a fair and reasonable rate, but we know that’s not always enough, so we have partnered to offer programs that will help keep the water flowing, even when times are tough. Below is a guest post from the Cleveland Housing Network (CHN) with some of the many great programs they have available to help make life and all of its necessities more affordable for you and your family.
UPDATE - 2-7-17 - Work continues on Carnegie Avenue as crews cut out and remove large sections of the street following a leak on a 30 inch water transmission main originally installed in 1882. Water service has been restored to all affected customers, however, a traffic advisory remains in effect until further notice. All but one lane in each direction of Carnegie Avenue between East 9th and East 12th in Cleveland remains closed and motorists are asked to seek alternate routes.
One of the benefits to being a Cleveland Water customer is knowing that when paying your bill, you have options that make it as convenient as possible. And with the switch over to monthly billing, paying your bills on-time could not be any easier.
Let’s take a look at some of the available options:
Did you know we offer discount programs for low-income residents to help you more easily manage your water and sewer utility costs? Each program has specific age, income and residency requirements. You can learn more, find out if you qualify and apply here.