Customer Service

The Cleveland Water Web Portal is the secure and easy way to access all of your account information anytime, anywhere.

We offer a variety of payment methods so you can choose the most convenient option whenever a bill is due. Easily pay your bill online, by phone, by mail, or in person.

Our rates support critical investments throughout the water system. Learn about water rates, our service area, and available discount programs.

We know you work hard for your money. Your monthly bill is designed to make it easier for you to understand where your dollars are going. Here are some helpful tips to help you understand all of the charges on your water bill.

We work hard to deliver accurate and timely bills and work with customers before service disconnection becomes an option. However, if you receive a disconnection notice and wish to dispute your bill, you may be able to request a Water Review Board hearing.

Protecting your home from water damage and your pocketbook from undetected leaks is important. Here are some helpful programs and tips to keep both protected.

Have a question for Cleveland Water? Need to report a problem? We have multiple ways in which you can get in contact with us.

Here you can find answers to some of the most common questions we receive from customers.