The Cleveland Water Blog

Tags: Cleveland Water

Controlling costs for all Cleveland Water customers

Recently, there has been discussion about Cleveland Water’s use of tax liens to recover costs associated with water service. We wanted to take a quick moment to provide some additional context and clarity to an issue that, when portrayed inaccurately or incompletely, can generate unnecessary concern among our customers.

Monthly Billing Frequently Asked Questions

Are you ready to receive your first Cleveland Water monthly bill? As you may be aware, our switch from quarterly to monthly billing starts this month, and we just wanted to make sure we’ve covered all of your questions in regards to the transition.

We Value Our Customers and Strive For Excellent Service

Because we value our customers, we work hard to provide the excellent service they deserve. The evidence of this hard work can be found in our decreased estimated bills, improved billing timeliness and accuracy, and our dramatically improved call center performance. We’re not perfect but our service is better today than it was in the past; and, most importantly, we’re striving to make it even better in the future.

Setting the Record Straight on Tax Delinquencies

At Cleveland Water, we think it is critically important that our customers have access to accurate information about our services and the various ways we work with customers on a daily basis. Recently, one of our local media outlets has inaccurately reported information regarding our use of tax liens.

 

Cleveland Water working to resolve discoloration in water for some eastside suburban communities

Cleveland Water is working to resolve reports of discoloration in the water for some eastside suburban communities. These include Beachwood, Garfield Heights, Highland Heights, Lyndhurst, Maple Heights, Mayfield Heights, Moreland Hills, Pepper Pike, Shaker Heights, South Euclid, Warrensville, and Woodmere.

The water is safe to drink and use as normal. However, customers who experience discoloration should refrain from doing laundry since it may stain clothing. THERE IS NO BOIL ALERT IN EFFECT.

Richmond Heights area repairs may cause temporary discoloration in water, Water is safe to use as normal

As Cleveland Water makes system repairs in the Richmond Heights area, customers may experience some discoloration in their water. The water is safe to drink and use as normal.

We have dispatched crews to flush hydrants in the area to help minimize the impact. We apologize for any inconvenience and will work to complete repairs as soon as possible. 

Follow the Water Buggy

Follow Cleveland Water’s Water Buggy this weekend at events throughout Northeastern Ohio.  Grab a cup of water, fill your reusable water bottles, your doggy bowls, or the baby’s sippy cup, and visit our community engagement table to get all of your water questions answered.  We are excited to meet you and happy to keep you hydrated.

This weekend Water Buggy schedule:

Friday:

  • Food Truck Friday
  • Great Lakes Burning River Fest

Saturday:

UPDATE: Discolored Water Clearing For East Side Customers

We continue to flush hydrants in the East Side 2nd high service area after repairs on a 48 inch main required a change in flow patterns and caused discolored water yesterday for customers. At this point, the discolored water has been flushed from most of the system. The water in mains in the streets is essentially clear, and customer homes should be running clear too. Should customers notice there is still discolored water in their home, they should allow their water to run for several minutes to clear the plumbing throughout their property.

Dinner Table Topic: Infrastructure Matters

As we went around the dinner table discussing our upcoming week, I shared with my family that I would be helping to inform our customers about infrastructure in honor of Infrastructure Week May 16–23, 2016. My daughter asked, “What is infrastructure?”

I initially tried to explain it using the on-line dictionary definition, that infrastructure is the basic physical and organizational structures and facilities needed for the operation of a society or enterprise, to which my daughter followed up with, “Oh, you mean like roads, bridges and airports?”

Why Crown Water Treatment Plant for our National Drinking Water Week Open House this Saturday?

Our Crown Water Treatment Plant is located in Westlake, Ohio -- a western suburb of Cleveland -- making it the only Cleveland water treatment plant not located in the city of Cleveland. The plant was first put into service in 1958 and pumps an average of 41.5 million gallons of water a day to the residents and businesses of Cleveland’s Westside, including its Western and Southwestern suburbs.

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