As the Director of Public Utilities, I have the pleasure of overseeing the publicly owned and operated utilities in the City of Cleveland, including Cleveland Water. With the inevitable return of cold weather and snow, I wanted to take a moment to update our customers on how Cleveland Water is working to ensure a reliable supply of safe drinking water is available throughout the winter months.
UPDATE (11/17/17) Cleveland Water has not received any water quality or discoloration calls related to shutting down the 54-inch water main for emergency repairs on Wednesday, 11/15/17. The water is safe to drink and use as normal. THERE IS NO BOIL ALERT IN EFFECT.
While crews are still in the process of making repairs, we will continue to monitor the water quality to ensure there are no issues.
If customers have questions or notice any discoloration with their water, please call our 24 Hour Emergency Dispatch Line at 216-664-3060.
On Utility Scam Awareness Day, Cleveland Water wants to make sure customers are aware of what to look for in the event of someone showing up on their property or calling and claiming that he or she is a Cleveland Water employee.
Your safety is important to us. Please review the tips below in order to recognize Cleveland Water employees coming to your home or contacting you:
Have you created a MyClevelandWater account yet? Our interactive web portal allows you to easily view your account details, including your bill and payment history, sign up for paperless billing, and set up automatic payments. You can also track your actual water usage by the day, or even by the hour.
Most customers don’t know that they are responsible for maintaining and repairing the water and sewer lines running from the curb to their home. If these lines break, you could face large, unexpected home repair bills.