Straight from the Tap

Director Davis Presents Cleveland Water’s Winter Preparation Plans

As the Director of Public Utilities, I have the pleasure of overseeing the publicly owned and operated utilities in the City of Cleveland, including Cleveland Water. With the inevitable return of cold weather and snow, I wanted to take a moment to update our customers on how Cleveland Water is working to ensure a reliable supply of safe drinking water is available throughout the winter months.

UPDATE - Possible Discolored Water Notification for Eastern Service Area

UPDATE (11/17/17) Cleveland Water has not received any water quality or discoloration calls related to shutting down the 54-inch water main for emergency repairs on Wednesday, 11/15/17. The water is safe to drink and use as normal. THERE IS NO BOIL ALERT IN EFFECT.

While crews are still in the process of making repairs, we will continue to monitor the water quality to ensure there are no issues.

If customers have questions or notice any discoloration with their water, please call our 24 Hour Emergency Dispatch Line at 216-664-3060.

Cleveland Water Reminds Customers to Beware of Scams

On Utility Scam Awareness Day, Cleveland Water wants to make sure customers are aware of what to look for in the event of someone showing up on their property or calling and claiming that he or she is a Cleveland Water employee.

Your safety is important to us. Please review the tips below in order to recognize Cleveland Water employees coming to your home or contacting you:

Cleveland Water Employees:

How Cleveland Water's Web Portal Can Help You Detect a Leak

Have you created a MyClevelandWater account yet? Our interactive web portal allows you to easily view your account details, including your bill and payment history, sign up for paperless billing, and set up automatic payments. You can also track your actual water usage by the day, or even by the hour.

Home Protection Program

Most customers don’t know that they are responsible for maintaining and repairing the water and sewer lines running from the curb to their home. If these lines break, you could face large, unexpected home repair bills.

Winter Weather Prep at Cleveland Water

Harsh winter weather is never convenient. But at Cleveland Water, we do everything we can to prepare for it in order to minimize the impact it may have on the treatment and delivery of your water.

Cleveland STEP Students Explore the West Shoreway Reconstruction and West 28th and 45th Streets Safety Improvements

Check out our photo blog of the STEP Students touring the West Shoreway Reconstruction and West 28th and 45th Street Safety Improvements. Click on the image for more photos.

Tips to Protect Your Home this Winter

Winter weather is on its way and as temperatures drop your water pipes and meter are susceptible to freezing. Frozen pipes can cause expensive, frustrating and unnecessary damage. Fortunately, it’s easier than you might think to protect your home and control your utility costs.

Follow these simple steps now to help you prevent your water pipes and meters from freezing this winter:

Healthy Water Habits

Cleveland Water’s state-of-the-art water treatment process uses orthophosphate, an anti-corrosive that creates a thin layer of film inside water pipes throughout our system. Orthophosphate acts as a barrier on metal pipes and fixtures to prevent lead from leaching into the water. This protection works on both cityside connections and customer-side connections, plus the plumbing and fixtures inside your home.

Get to know your pipes and fixtures

At Cleveland Water, we know that access to a reliable supply of safe, high-quality drinking water is critical to keeping the people you care about safe. That is why we work had to make sure the water we deliver is to our 1.4 million customers meets and exceeds the highest standards for quality and safety. We take multiple steps so that the water we deliver to your home is safe from lead and other contaminants.

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